Your privacy matters to us. This policy explains exactly what data BidikBet collects, how it is used, and the rights you hold over your personal information.
Six key commitments BidikBet makes to every user — the full legal text follows below
BidikBet processes all personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Your information is collected only for lawful, specified purposes and handled with strict confidentiality throughout its lifecycle on our systems.
All personal data stored on BidikBet's servers is protected with256-bit SSL/TLS encryption at rest and in transit. Payment credentials are processed via certified payment gateways and are never stored directly on our servers in unencrypted form.
BidikBet does not sell, trade, rent, or otherwise transfer your personal data to third-party marketers or data brokers under any circumstances. Your information is used solely to operate, maintain, and improve our platform and services for your benefit.
You have the right to access, correct, and request deletion of your personal data at any time. BidikBet honours these rights in line with PDPA obligations and processes all data subject requests within a reasonable timeframe, typically within 14 business days.
Cookies on BidikBet are used strictly for platform functionality, session management, and anonymous analytics. We do not deploy cross-site tracking cookies. Essential cookies cannot be disabled as they are required for the platform to function correctly.
BidikBet retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law — including anti-moneylaundering regulations that mandate minimum retention periods for transaction records.
This Privacy Policy ("Policy") describes how BidikBet ("we", "us", "our") collects, uses, processes, stores, and protects the personal data of individuals ("you", "the User") who access or use the BidikBet online gaming platform athttps://bidikbet.cam and all associated pages, features, and services.
BidikBet is committed to protecting the privacy of all Users, with particular regard to the obligations imposed by Malaysia's Personal Data Protection Act 2010 (PDPA). This Policy is designed to meet the transparency requirements of the PDPA and to ensure that every User in Malaysia — whether accessing the Platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or any other location — understands how their personal information is handled.
By registering for an Account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions.
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact BidikBet's Data Protection contact at [email protected]. We aim to respond to all privacy-related enquiries within 14 business days.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that relates to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial information, and online identifiers. |
| "Processing" | Any operation performed on personal data, including collection, recording, organisation, structuring, storage, adaptation, retrieval, use, disclosure, erasure, or destruction. |
| "Data Controller" | BidikBet, which determines the purposes and means of processing personal data collected through the Platform. |
| "Data Processor" | Any third party that processes personal data on behalf of BidikBet under a contractual arrangement, including payment processors and cloud hosting providers. |
| "PDPA" | The Personal Data Protection Act 2010 (Act 709) of Malaysia, which governs the processing of personal data in commercial transactions. |
| "Sensitive Personal Data" | Personal data relating to physical or mental health, political opinions, religious beliefs, the commission or alleged commission of offences, and biometric data — as defined under the PDPA. |
| "Cookies" | Small text files placed on your device by the Platform for the purposes of session management, functionality, and analytics. |
BidikBet collects personal data in the following categories, depending on your interaction with the Platform:
BidikBet does not collect Sensitive Personal Data (as defined under the PDPA) unless explicitly required to fulfil a regulatory obligation, in which case the specific purpose and legal basis will be communicated at the point of collection.
BidikBet processes your personal data only for specific, lawful, and clearly defined purposes. The table below sets out the primary purposes for which we process your data and the corresponding category of data involved:
| Purpose | Data Categories Used |
|---|---|
| Account Registration & Management | Registration data, contact details, account credentials |
| Age & Identity Verification (KYC) | KYC documents, date of birth, residential address |
| Payment Processing | Financial transaction data, payment method details |
| Fraud Prevention & AML Compliance | Transaction data, IP address, KYC records, usage patterns |
| Customer Support | Communications data, account data, transaction history |
| Platform Security & Abuse Prevention | Technical data, IP address, session data, device fingerprint |
| Responsible Gambling Tools | Account activity data, deposit limits, self-exclusion records |
| Analytics & Platform Improvement | Technical and usage data (anonymised or aggregated where possible) |
| Marketing Communications (with consent) | Contact details, account preferences, communications consent records |
| Legal & Regulatory Obligations | All categories, as required by applicable law |
BidikBet processes personal data one or more of the following legal bases, as applicable under the PDPA and relevant data protection principles:
BidikBet does not sell, rent, or trade your personal data. We may share your data with third parties only in the limited circumstances described below:
We engage carefully veted third-party service providers who process personal data on our behalf under binding data processing agreements. These providers include:
All third-party service providers are contractually prohibited from using your personal data for their own purposes or sharing it with further third parties without our authorisation.
BidikBet may disclose personal data to government agencies, regulators, law enforcement bodies, or courts where required to do so by applicable law, regulation, court order, or lawful authority request — including obligations under Malaysian anti-money-laundering legislation.
In the event of a merger, acquisition, restructuring, or sale of all or part of BidikBet's business, personal data held by BidikBet may be transferred to the acquiring entity as part of that transaction. We will notify affected Users of any such transfer and any changes to data processing practices that result from it.
Under no circumstances does BidikBet share personal data with third-party marketers, advertising networks, or data brokers. Your personal information is not a commercial product on this platform.
BidikBet retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any mandatory minimum retention periods imposed by applicable law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years following account closure |
| KYC and identity documents | Minimum 5 years from date of verification, per AML obligations |
| Financial transaction records | Minimum 7 years, in compliance with financial record-keeping requirements |
| Customer support communications | 3 years from date of last interaction |
| Technical and usage data (logs) | 12 months from collection date |
| Marketing consent records | Duration of consent plus 3 years after withdrawal |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in manner that prevents reconstruction of the original data.
BidikBet uses cookies and similar tracking technologies to operate the Platform, maintain session integrity, and gather anonymised usage statistics. We categorise our cookies as follows:
These cookies are strictly necessary for the Platform to function and cannot be disabled without rendering the Platform non-functional. They include session management cookies, login authentication tokens, and security cookies that prevent cross-site request forgery (CSRF) attacks.
Functional cookies remember your preferences across sessions, such as your preferred language, display settings, and whether you have previously accepted this Privacy Policy notice. They improve your experience but are not strictly essential.
We use anonymised analytics cookies to understand how Users navigate the Platform — such as which pages are visited most frequently and where users exit. This data is aggregated and does not identify individual users. Analytics data is used solely to improve platform performance and the user experience.
You may configure your browser to refuse or delete non-essential cookies at any time. Please note that disabling functional or analytics cookies will not prevent you from using the Platform, but may affect certain personalisation features. Disabling essential cookies will impair the Platform's ability to function correctly.
BidikBet does not deploy third-party advertising or cross-site tracking cookies. We do not share cookie-based behavioural profiles with any external advertising networks or data brokers.
BidikBet implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
While BidikBet takes all reasonable steps to protect your personal data, no system can be guaranteed to be entirely immune from security breaches. You are responsible for maintaining the security of your account credentials and should notify us immediately if you suspect unauthorised access.
BidikBet will never ask for your account password via email, live chat, or telephone. If you receive any communication claiming to be from BidikBet and requesting your password, treat it as fraudulent and report it to [email protected] immediately.
Under the PDPA and applicable data protection principles, you hold the following rights with respect to your personal data. BidikBet is committed to honouring these rights promptly and without charge, except where a request is manifestly unfounded or excessive.
You may request a copy of the personal data BidikBet holds about you, along with information about how it is being processed.
You may request that inaccurate or incomplete personal data held about you be corrected. Account details can also be updated directly in your Account Settings.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overiding legal retention obligations.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
You may object to processing based on legitimate interests, including direct marketing. Upon receipt of a valid objection to marketing, we will cease processing for that purpose immediately.
You may request a copy of your personal data in a structured, commonly used, machine-readable format for transmission to another service provider, where technically feasible.
To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Rights Request" and a description of the right you wish to exercise. We will respond within14 business days of receiving a valid, complete request.
BidikBet is strictly an adult platform. Access is permitted only to individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21.
Age verification is conducted as part of our mandatory KYC process. Users who cannot satisfactorily demonstrate that they are 21 or over will have their accounts suspended and any deposits returned in accordance with applicable regulations.
If BidikBet becomes aware that personal data has been collected from a person under the age of 21 without appropriate verification, that data will be deleted promptly and the account closed. Parents or guardians who believe their child has registered on BidikBet should contact us immediately at [email protected].
Under-21 access is strictly prohibited. BidikBet complies with all applicable laws regarding the protection of minors and takes active measures to prevent underage access to gambling services.
BidikBet's primary infrastructure is hosted in jurisdictions that maintain appropriate data protection standards. In certain circumstances, your personal data may be processed by service providers located outside Malaysia — for example, where a cloud service provider or technical partner operates data centres in another country.
Where personal data is transferred outside Malaysia, BidikBet ensures that appropriate safeguards are in place to protect the data to a standard equivalent to that required under the PDPA. Safeguards may include contractual data processing agreements incorporating standard data protection clauses, or confirmation that the receiving jurisdiction has been assessed providing adequate data protection.
By using the Platform, you acknowledge that your personal data may be processed in jurisdictions other than Malaysia. We take all reasonable steps to ensure that any such transfers are conducted securely and in accordance with applicable data protection law.
BidikBet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. The "Last Updated" date at the top of this page reflects the effective date of the most recent revision.
Where changes are material — for example, where we introduce a new purpose for processing personal data or engage a new category of third-party processor — we will notify Users via a prominent notice on the Platform and/or by email to the registered address on file. For non-material updates (such as clarifications or typographical corrections), we will update the page without separate notification.
Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any revision, you should cease using the Platform and may close your Account in accordance with the Terms & Conditions.
If you have any questions, concerns, or formal requests relating to this Privacy Policy or the processing of your personal data, please contact BidikBet's support team through one of the following channels:
Email — Privacy & Data Requests
[email protected] — use subject line "Data Rights Request" or "Privacy Query". Responses within 14 business days.
Live Chat Support
Available 24/7 including Malaysian public holidays. For general privacy questions, our live chat agents can triage and escalate your query to the appropriate team.
If you are not satisfied with BidikBet's response to a privacy complaint, you have the right to lodge a complaint with the relevant data protection authority in Malaysia. The Malaysian supervisory body for personal data protection matters under the PDPA is the Department of Personal Data Protection (JPDP), which falls under the purview of the Malaysian Ministry of Communications.
BidikBet encourages Users to contact us directly in the first instance, as we aim to resolve all privacy concerns efficiently and to the User's satisfaction before they need to escalate to a regulatory body.
For related policies, please refer to our Terms & Conditions, Responsible Gambling Policy, and FAQ.
Our support team handles all data protection queries directly. For players aged 21 and above only. Play responsibly at BidikBet.